Don’t spook your customers – 5 scary website mistakes to avoid

Don’t want to frighten off your customers? You’d better read this then…

#1 Shocking spelling mistakes

If you have spelling mistakes on your website, you’ll lose credibility. Misspellings and grammar glitches look sloppy – and nobody will want you if they think you’re sloppy. Seriously, analysis by global web services comparison site Website Planet found that websites with rubbish spelling and grammar had an 85% higher bounce rate than sites that got full marks for their written words. And according to one successful UK online entrepreneur, just ONE spelling mistake could slash your online sales in half.

There are online tools that can help but personally I’m not a fan. Many change spellings from UK to US variations and incorrectly suggest changes. So, really, it pays to hire a copywriter. Or, of course, you can proofread your content yourself – check, check and check it again. Then check it again for good measure.

#2 Scary CTAs

You’ve got to love a compelling Call to Action. It’s the perfect way to direct your customers to the next step – whether that’s downloading a freebie, signing up for a newsletter or simply reading more info to help their buying decision. But a CTA that’s ambiguous will fall on deaf ears. Nobody’s going to click for ‘More’ if they don’t know what’s coming. I think it’s OK to be playful with CTAs, though, so long as it’s clear from the accompanying text what you’re clicking to get.

#3 More scary CTAs

Want to know another howler when it comes to CTAs? Sticking them on your website willy-nilly. So, you’ve just landed on a Homepage and the first thing you see at the top is the CTA for ‘Download brochure’. I mean, hold on, wait a second… I don’t even know who you are and how you can help me yet! It’s like walking into a networking meeting and someone asking you to take their brochure before they’ve even introduced themselves. Say hello, be friendly – and then come at ’em with your CTA.

#4 The Home page horror show

Imagine you’re in a long corridor with doors on either side. There might be a kid cycling along the corridor or there might not. If you haven’t seen The Shining, forget about the kid! On each door there’s a sign inviting you in. What door do you choose? There are soooo many doors. Are you getting spooked by all the doors?

A busy Home page can freak customers out much the same way. They want to feel safe and settled on the page so they can take in the key messages about your business. Throw a load of hyperlinks and CTAs at them and you’ll throw them off course. With so many options, they won’t know what to click on next – and they’ll probably run screaming from your website with their head spinning like The Exorcist. To avoid a horror show, keep your Home page clear, calm and uncluttered.

#5 About page – be afraid, be very afraid!

It’s been such a pleasant experience looking through your website and I’m really interested in your services. I’m now going to pop across to your About page to find out more about you. But what’s this? No photo? Well that makes me feel nervous for a start. And why are you talking in the third person? It’s all ‘He does this’ or ‘She founded that’. You sound like you’re hiding behind a mask – and unless it really IS Halloween, it ain’t funny.

Your website is for engaging with your customers – and you’re scaring them off with your disembodied bio. Don’t be the bogeyman of your business. Use your About page to emotionally connect with the people you want to convert from browsers to buyers.

* Want to work with a frightfully good copywriter? Get in touch on 07894 669750

PHOTO: Andreas Lischka/Pixabay

When hiring a web copywriter is a waste of money

What’s this? A copywriter suggesting that hiring a web copywriter could be a waste of your wonga? Yes, that’s exactly this. But first, let’s start by recapping on why you SHOULD hire a copywriter…

1 They take your jumbled thoughts and garbled words and craft a clear message. Kind of important when you need people to understand what your business does and how you’re going to make their life a whole lot better by doing what you do.

2 A copywriter turns ‘sloppy’ into ‘slick’ – eyebrow-raising typos, inappropriate apostrophes, grammatical cock-ups, laugh-out-loud clichés… not on my watch, matey!

3 They supercharge your SEO. Hiring an SEO-friendly copywriter like me is a good start to getting into Google’s good books. I can sort you out with longtail keywords and meta tags, and I’ve got lots of useful SEO tips that I share with clients, too.

4 They make you look good. I’m not a trumpet-blowing copywriter for nothing. I work with brilliant businesses that need bigging up to get them in the spotlight. I take lukewarm content and make it hot, hot, hot – and warm up your prospects while I’m at it!

So you see, hiring a copywriter is a darned good idea. Now here’s why you might want to NOT hire a copywriter and save your moolah.

The copywriter has done their job, your website is tickety-boo and everyone is happy. Ten months down the line, the copywriter can’t resist having another look at the site they helped to craft. But what’s this? Someone has changed the words and added new content.

How bizarre! It would seem the client has woken up one day and decided they’re now a copywriter. ‘It’s only words – how hard can it be?’ they surely said to themselves as they faffed and they tweaked and they mucked up the copywriter’s good work.

Now here’s the thing. If you’re not confident about your writing, why pay for a copywriter then twiddle about with the words yourself? Honestly, either do it all yourself and save yourself the money or leave everything to the copywriter.

A copywriter takes pride in their work so they won’t leave you until you’re 100% happy. I include two sets of revisions in my quotes and if a client still isn’t happy I’m well up for a conversation to see what further amendments are needed.

And sure, a client will often need to make changes to their website further down the line. So why not contact your lovely copywriter and ask them to do it?

I mean – do you want to save your money or save your website?

PHOTO: Wolfgang Claussen/Pixabay

Why you should tart up your testimonials

Isn’t it lovely when you get a testimonial from a client? It gets me every time. I’m so happy I don’t know whether to do a little dance for joy, put the kettle on or break into a giant chocolate bar. Usually I do all three. But, wait, before you rush to put that testimonial on your website, take another look. Is it doing you justice? Is it impressive? Would YOU hire you if you read it?

Helen was brilliant. She really knows her stuff and was a joy to work with. I wouldn’t hesitate to hire her again. Highly recommended.’**

Are you rushing to hire me? Didn’t think so! And I don’t blame you.

Perhaps you saw the words ‘brilliant’ and ‘joy’ and felt hopeful that I might be what you’re looking for. But then you re-read the testimonial and thought ‘Eh? Hang on a minute… what does that actually mean? Jeez – what a load of old tosh.’

If you’re in the tosh trap, here’s how to get out of it…

Axe the adjectives

Helen is a brilliant copywriter and she writes amazing blogs.’

Are you put off by such gushing comments? I am! Do they come across as authentic? Does this sound like something you’ve asked your mum to write? OMG – did you write it yourself? Apart from the fact that it sounds suspect, a testimonial like this doesn’t help someone make a decision about hiring you because there’s zero detail.

Let’s try again…

I commissioned Helen to rewrite our web content. The attention to detail, patience and involvement from Helen was fantastic and her knowledge of our business by the end of the process was staggering.’

Here, ‘fantastic’ isn’t just an empty word. It qualifies how impressed the client was with the way I dealt with the project and how much I put into it. If you’ve previously worked with a copywriter who didn’t give you 100%, this is the sort of testimonial that might just catch your eye.

Remember your key words

Testimonials on a website are a great opportunity to pop a few more keywords in for SEO.

I’ve used Helen for three years now.’

I’ve used Helen for copywriting for three years now.’

Simple, eh? If your testimonial doesn’t come with a keyword, you can easily sneak one in (honestly, your client won’t mind).

And you can add in keywords to show not just what you do (in my case, copywriting) but the type of things your prospects might be searching for, too.

Helen sorted my Linked In profile.’

 ‘I commissioned Helen to rewrite our web content.’

Helen did the copywriting for my company brochure.’

Be specific

Helen was great to work with.’

Really? Why? Did she turn around your project really quickly to meet a tight deadline? Did she have a clear process? Keep you updated? Send you Hobnobs? Tell me!

Helen takes time to understand exactly what you’re trying to encapsulate and to ensure that she understands everything about your business in order to bring out the best points.’

Now that gives you a bit more to go on, doesn’t it?

Make sure you have a mix of testimonials on your website. If they all cover the same ground, they lose impact and people will stop reading. Pick a range of testimonials that highlight different elements – your customer service, your attention to detail, your ability to follow a brief… all the things that your prospect would want evidence of.

Big up your USP

There are lots of copywriters out there (damn them!) and lots of us are doing the same thing (double damn!). But we’re all doing it in our own unique way. So use your testimonials to flag up your USP.

I love helping businesses to pimp up their personality with content that’s fresh, sassy and surprising – so I’m all over testimonials that get that across. Like these… 

The newsletter is funny and bold – I love it.

Helen breathes life into your words – as well as a bit of humour and fun.’

With Helen, it was like my words on a clear day – put together in a way that was conversational and different from our competitors.

Be brave with your testimonials. I know that words like ‘humour’ and ‘funny’ could scare the bejesus out of some people (although not mediators and IFAs, it would seem) but what the heck? Use your testimonials to help you stand out and target the clients you really want to work with.

Show results

Business folk call it ROI. I call it a bloody good job well done. Either way, the Holy Grail of testimonials is when your client tells the world about the difference you’ve made to their business.

Helen’s web content immediately resulted in three new wedding bookings as well as increased hirings for our venue in general.’

The fact that I’ve had more quote requests via my website in the past few months than the previous seven years is testimonial in itself.’

Your clients won’t necessarily see immediate results so you might have to go back to them a few months down the line to get a testimonial. If they’re too busy to write one, remind them that a glowing testimonial for you is an endorsement of the success of their business too.

Follow this checklist

Testimonials may only be a small part of your web content, but don’t underestimate their impact. Don’t just chuck them on willy-nilly, go through this checklist first:-

  • remove adjectives (unless there’s qualifying content with it)
  • add in keywords – your job title, type of project etc
  • be specific about how you helped
  • highlight any ROI
  • promote your USP
  • check for spelling mistakes, typos and grammar
  • make it short and sweet (your testimonial shouldn’t compete with your main content)
  • watch out for repetition
  • vary every testimonial

And think quality, not quantity. Would your prospects rather read 50 testimonials that said the same old tosh? Or ten smoking hot testimonials that nailed your services every time.

* Want a copywriter to create your web content? Well, hello, I’m here

PHOTO: Siami Tan/Unsplash

It’s your About page – so make it about you!

Did I ever tell you the story behind Trumpet Media? No, well pop the kettle on to discover how I went from a copywriter to a trumpet-blowing copywriter – with no musical instrument required.

It started when I was working with clients on their web content. We’d be sitting having a coffee and a good old natter about their business. They’d be telling me lots of useful stuff to add to their website. They’d be happy, enthusiastic, their eyes shiny and bright. And then I’d ask them for information for their About page. They sat back in their chair. They squirmed. They mumbled something about their CV. They did NOT want to talk about themselves AT ALL.

But this is the bit where you can really connect with the audience, I’d tell them. The bit where you highlight your experience, your talent, your expertise, your passion, your ‘why’. Yeah, they’d say, but it’s just sooooo icky. And then they’d suggest I looked at their LinkedIn profile (I did – it was dire).

What they meant by ‘icky’ was that it was embarrassing. And awkward. That good girls (and it’s mostly women, I’ve found) don’t boast.

Well I’m not having this, I thought. These people should be blowing their own trumpet. And if they REALLY can’t big themselves up, then I will. So I changed my business name to Trumpet Media and got busy with the trumpet blowing.

Don’t write in the third person

Helen is an amazing copywriter.

Yes, she is. I mean – yes, I am.

This is a GREAT example of trumpet-blowing, right. Er, wrong. The purpose of your website is to connect with your audience. And writing in the third person immediately puts a distance between you and your potential customers and clients. It sounds like an agent talking on your behalf and that you’re too busy/can’t be arsed to communicate directly.

Don’t get me wrong. If you’re a large organisation, you might want to talk about yourself differently (though I still think you can loosen up a bit and drop the over-formality). But if you’re Kevin the accountant, why put up a front? Be you, be real, be approachable. Be Kevin.

You’re gushing. Please stop!

Helen is a brilliant copywriter.

Yes, she is. I mean – yes, I am.

Some great trumpet-blowing going on here, yes? Um, no. Helen/I may well be one of the best copywriters you’ve ever come across – but it’s not for Helen/me to say so. Not like that, anyway.

Brilliant. Amazing. Fantastic. These are adjectives that mean nothing. Honestly, would you hire me if I told you I was an awesome copywriter? Doubtful. What about if my About page explained I had over 30 years experience as a writer? More likely.  And how about if there was some evidence to back that up? Very possible.

Trumpet-blowing isn’t about telling people you’re great – it’s about showing it. For a psychotherapist, that may mean adding your qualifications. For a florist, forget the diplomas and tell people what inspires you to create beautiful bouquets.

There’s no formula for your About page. The most important thing is to think about who you want to attract – and what they’d want to know about you.

* Squirming over your About page? Me and my trumpet are ready to help you

PHOTO: Halay Alex/freepik.com

Is your website messier than the January sales?

What have the January sales got to do with bad websites? I’ll tell you. They both leave me confused, irritated and frustrated – and that means I walk away without making a purchase.

Here’s an example. This month I wanted to buy a new dress – a kind of smart-casual number for business meetings. Maybe in orange. Maybe not. I go into a department store confident that they’ll have what I’m looking for. But as soon as I’m in the door, I start to feel stressed. There’s a lot going on – ‘Sale’ signs, ‘Pay here’ signs, sales assistants trying to lure me over to their counter. Frankly, it’s all a bit too in my face and I’m tempted to leave.

Why your Home page is a headache

I often get the same feeling when I land on a Home page. There’s so much going on I’m like a rabbit in headlights. There are sliding banners, gazillions of links, more CTAs than you can shake a stick at plus testimonials that whizz past before you’ve had chance to read them. Just thinking about it is bringing on a headache.

TIP Get focused on your Home page

What you want in a Home page is order and calm. First up, I want to be reassured that I’ve come to the right place – and that means setting out your store. Who are you, what does your business do, how can you help me? A good copywriter will come up with clear and concise content to get those messages across.

Once I’m confident you’ve got what I need, I’d like some help getting to the next stage. Women’s clothes? First floor, madam! I don’t want to be sent on a wild good chase via the ‘Sports’ section and ‘Home appliances’ (no, I’m not going to buy a toaster!). You need to lead your customers to where they want to go quickly and seamlessly too. Otherwise, like me, they’ll be on the elevator heading for the Exit.

Service pages that suck

So I’ve arrived in the department for women’s clothes. But what’s this? Well, I’ll tell you what this is – this is a mess! Clothes crammed so tightly on the rails I can’t see the wood for the trees – or in this case the dresses from the skirts. Shoving everything under the ‘£50 or less’ sale banner isn’t helping. I want a dress. In my size. Maybe in orange but I’m open to options. I’m getting another headache. Is this how your Service pages make people feel?

TIP Sort out your Service pages

Like a department store, you might have a lot of different offerings. Squash them all into one page and you make it hard for people to find exactly what they need – not to mention buggering up the SEO value of using separate key words for separate services.

Say you’re a roofing company. Rather than shoving all your content under ‘Roofing’ you could break it down into ‘flat roofing, ‘pitched roofing’ and ‘green roofing’. Think about what your customers are searching for – then signpost the way there. Once they’re in the right section, THEN you can do a bit of re-routing/cross-selling. As in – ‘Want some guttering with that? Click here.’

De-clutter before your competitors pounce

Did I get that orange dress? No. With all the clutter and confusion, January sales do my head in. I’ll wait until calm is restored in February. I might even end up buying a bag and shoes at the same time (probably not in orange – I mean, I don’t want to look like a giant, walking fruit).

That’s OK for me. But can your business afford to wait for customers to come back? And what if they DON’T come back? What if they clicked on your competitor and discovered a much more user-friendly experience?

* Contact me to get your website in order  

PHOTO: Artem Beliaikin/Pexels

I won’t submit (on your website or mine!)

two cartoon characters hand wrestling

I’ve never been a fan of the Submit button on websites.

I mean, check it out in your thesaurus. ‘Submit’ means capitulate; defer; give in; put up with; yield; surrender. Jeez! Hardly the warm, fuzzy Call to Action (CTA) you’re going for, right?

When I see the word ‘submit’ I always think of wrestling. I grew up in the days of Big Daddy and Giant Haystacks – yeah, yeah, I’m old, look them up – and they did their fair share of submitting during their career. For a laugh, on rainy Saturdays me and my two sisters used to recreate their wrestling bouts at home. Well, it started off as a laugh but usually turned pretty vicious – unless it was your turn to be referee.

But it’s not childhood trauma that makes me dislike the ‘submit’ button. The word is so damned cold, harsh, unfriendly and unengaging. Everything you DON’T want your CTA button to be. 

It also doesn’t give you a clue what you’re letting yourself in for. Thing is, you know where you are with online buttons that ask you to ‘Sign up for free monthly tips’ or ‘Register now’ or ‘Join our community’. And doesn’t that sound more friendly and inviting? You can even be a bit playful with your CTA buttons to reflect your brand personality – something I’m personally all for.

Still not convinced? Well check out this Hubspot study that showed people who used ‘submit’ buttons on their website landing page got lower conversion rates than those who had CTA buttons with alternative wording.

Still want your potential clients and customers to submit?

* Want help with some friendly words for your website? Get in touch

PHOTO: Peggy und Marco Lachmann-Anke/Pixabay